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Issue
Description: VMWare virtual machine is throwing error while resuming suspended virtual
machine. This is basically related to disc error occurred while paging. A log
file can be found at Virtual Machine location with the name ‘vmware.log’.
Here is the
screenshot of the error message:
Log file is
located at ‘H:\winsrv2\vmware.log’ . Below are the excerpts from log file:
2011-11-01T10:57:25.034+05:30| vmx| I120:
backtrace[12] frame 0x0021fd60 IP 0x13f1634e7 params 0 0 0 0 ??? [C:\Program
Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x13f160000
0x0001:0x000024e7]
2011-11-01T10:57:25.034+05:30| vmx| I120:
backtrace[13] frame 0x0021fe10 IP 0x13f1611de params 0 0 0 0 ??? [C:\Program
Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x13f160000
0x0001:0x000001de]
2011-11-01T10:57:25.040+05:30| vmx| I120:
backtrace[14] frame 0x0021fe18 IP 0x7770f33d params 0 0 0 0 BaseThreadInitThunk
+ 0x000d [C:\Windows\system32\kernel32.dll base 0x776f0000 0x0001:0x0001e33d]
2011-11-01T10:57:25.049+05:30| vmx| I120:
backtrace[15] frame 0x0021fe48 IP 0x77bf2cc1 params 0 0 0 0x77789280
RtlUserThreadStart + 0x0021 [C:\Windows\SYSTEM32\ntdll.dll base 0x77bc0000
0x0001:0x00031cc1]
2011-11-01T10:57:25.049+05:30| vmx| I120: Warning: the
system was unable to load a page of memory; this can be caused by network
problems or a failing hard disk drive.
2011-11-01T10:57:25.049+05:30| vmx| I120:
2011-11-01T10:57:25.049+05:30| vmx| I120: Msg_Post:
Error
2011-11-01T10:57:25.049+05:30| vmx| I120:
[msg.log.error.unrecoverable] VMware Workstation unrecoverable error: (vmx)
2011-11-01T10:57:25.049+05:30| vmx| I120+ Exception
0xc0000006 (disk error while paging) has occurred.
2011-11-01T10:57:25.049+05:30| vmx| I120:
[msg.panic.haveLog] A log file is available in
"H:\WinSrv2\vmware.log".
2011-11-01T10:57:25.049+05:30| vmx| I120:
[msg.panic.haveCore] A core file is available in
"H:\WinSrv2\vmware-vmx-6940.dmp".
2011-11-01T10:57:25.049+05:30| vmx| I120:
[msg.panic.requestSupport.withLogAndCore] You can request support and include
the contents of the log file and the core file.
2011-11-01T10:57:25.049+05:30| vmx| I120:
[msg.panic.requestSupport.vmSupport.windowsOrLinux]
2011-11-01T10:57:25.049+05:30| vmx| I120+ To collect
data to submit to VMware support, choose "Collect Support Data" from
the Help menu.
2011-11-01T10:57:25.049+05:30| vmx| I120+ You can also
run the "vm-support" script in the Workstation folder directly.
2011-11-01T10:57:25.049+05:30| vmx| I120:
[msg.panic.response] We will respond on the basis of your support entitlement.
2011-11-01T10:57:25.049+05:30| vmx| I120:
----------------------------------------
Solution: This is an unrecoverable
error. Once you suspend a virtual machine, there won’t be an option to shut
down or restart the machine. Resuming is the only possible option.
But you can discard
the Virtual Machine state by deleting or renaming the *.vmss file - this is the
virtual equivalent of a power-outage in a real machine. You can find out location
of vmss file from the VMWare guest file location. For example:
H:\winsrv2\ Windows
Server 2003 Enterprise Edition-ca6f1a7e.vmss
Delete the
file as seen in the below screenshot:
Now try to
boot up the virtual machine. But you will not be able to resume from the
suspended state, hence you will lose all the open data and applications.
